Returns & Exchanges
At Divoom International, we stand by the quality of our pixel art gadgets and audio equipment. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Secure Packaging
Place the item in its original packaging, including all cables, manuals, and accessories, to ensure the product is protected during transit.
Ship the Product
Affix the provided shipping label or use a trackable shipping service to send the package to our designated international return center.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or ship your replacement within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing